Posts Tagged ‘User Experience’
Wednesday, July 21st, 2010
How do you communicate danger to people who don’t speak your language? How do you not only alert them, but give them enough information to act even though you will never meet face-to-face? These questions were behind an effort to design a warning for the proposed nuclear waste storage facility inside Nevada’s Yucca Mountain, and they’re similar to the ones you face when trying to design for user security online.
In 2003, the Desert Space Foundation, a Nevada arts organization, hosted an exhibition that showcased novel ideas for a warning sign that would retain both its meaning and its structural integrity for the 10,000 years that Yucca Mountain was projected to pose a hazard. The difficulty of the task manifested itself in the variety of entries. Several artists assumed that familiar symbols like the yellow and black radiation icon would carry the scent of danger across the divide, but not everyone agreed, according to a Los Angeles Times article at the time.
The risk of radiation burns is lower for Internet users (especially with modern LCD monitors), but being online can be dangerous all the same. The recipients of the communication are separated not by time but by their lack of technical expertise. However, the complexity of the threat and the jargon used to describe it is at least as opaque to many people as ancient pictograms can be to us.
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Tags: Security, usability, User Experience
Posted in Interaction Design, Recent Posts, User Experience | 2 Comments »
Monday, July 12th, 2010
According to Harvard Business Review editor Julia Kirby, 2010 may be the year for a resurgence in companies reconnecting with their users and focusing on user experience, but don’t forget about business analysis! It’s the BA’s job to ensure that the issues and business objectives are understood. When the solution involves end users (of a new or enhanced application/website/product), that’s where we need team up with a user experience (UX) professional.
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Tags: Business Analysis, User Experience
Posted in Business Analyst, Design Strategy, Tools and Techniques | 1 Comment »
Wednesday, June 16th, 2010
Besides using my iphone as a phone, I also use it to read emails, tweets, facebook status updates, yammer posts and TFLN (texts from last night). Most of the applications I use serve the same purpose—they provide content from various sources/ individuals, and they all have either an equivalent desktop application or websites. As I’ve become intimately familiar with these apps, I’ve begun to appreciate some of things that one or another does, and I’ve found it increasingly annoying that all of the apps aren’t following suit.
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Tags: Facebook, iPhone, Mobile, Social Media, twitter, User Experience
Posted in Recent Posts, Social Media, Tools and Techniques, User Experience | No Comments »
Thursday, April 29th, 2010
My name is Andrew Janis, and you haven’t seen me in this space before because I’m usually wearing the marketing hat at Evantage. That often means I’m knee deep in marketing analytics and occasionally working with someone on our UX team to analyze usability test results in the context of real-world behavior.
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Tags: Analytics, User Experience, User Research
Posted in Analytics | 8 Comments »
Tuesday, April 20th, 2010
I have been tasked with creating an Axure prototype that will be demonstrated on an iPad. I’ve seen the iPad, played with the iPad, but this is first time I will be creating a prototype to be displayed on the iPad.
The first question I had was, “How will I get the Axure prototype onto the iPad? Is there an app for that? “
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Tags: iPad, iPhone, User Experience
Posted in Axure, Product Reviews, Recent Posts, User Experience | 4 Comments »
Monday, February 15th, 2010
User experience (UX) design has a reputation for being both hard to get into and hard to progress from. I talked about how to get into UX design in my last article, so now I want to talk about where you go once you get in. In some ways, this is actually a harder problem. There are books that introduce you to UX design but none that really show you how to branch out once you’ve established yourself as a UX designer. Fortunately, I work at Evantage, where in 2006 Mary Donnelly and I helped management and HR to define a comprehensive UX design career path. I’m going to share it with you here and then discuss some other options to consider in a follow-up article. (more…)
Tags: Career Path, Job Titles, User Experience
Posted in Recent Posts, Tools and Techniques, UX Career | 10 Comments »
Thursday, January 21st, 2010
Word on the street is that if you have a great site you should create a mobile app. I’ve been hearing it a lot from clients lately that everybody is on their phone and “if users could access our information then our product will be more valuable.” Is this just a fad or is it valid? Well, that depends on your customers and your business goals. (more…)
Tags: Interaction Design, Mobile, User Experience
Posted in Accessibility, Design Strategy, Interaction Design, Recent Posts, User Experience, User Research | 2 Comments »
Monday, January 18th, 2010
It’s a new year. Time to start thinking about what conferences to attend in 2010. The following is a list of conferences we at Evantage are likely to attend (or have attended in the past) due to their content and location. This is not a comprehensive list. There are some conferences such as IDEA that I would recommend but they do not currently have information listed about a 2010 conference. Likewise, the Usability Professional Association annual conference is another one I would typically recommend, but due to its location in Munich, Germany this year, it doesn’t appear feasible (unless you have the travel budget). (more…)
Tags: Accessibility, Interaction Design, usability conferences, User Experience
Posted in Conferences | No Comments »
Tuesday, November 10th, 2009
This Thursday marks the fourth year of World Usability Day. Held the second Thursday of November every year, it is an event that celebrates the design around us that makes our lives easier. This year’s focus on sustainability and design.
Having always been an environmental geek, the theme of this year’s World Usability Day is especially important to me. Sustainability and creative reuse has been a focus of mine since I was in an organization lobbying for recycling containers in high school. I’ve always focused on how daily actions can affect the Earth. I was one of the few people who used her palm pilot to store directions to friend’s homes and measurements for an ottoman I was building because I did not want to waste paper. My current phone maps directions, stores measurements and even lets me check in for a flight without the hassle and guilt of paper. Not only does this design create less waste, it also makes me more organized.
The last few years has seen a greater consciousness in how we treat the world and how thoughtful design of systems and products can improve someone’s day. Instead of jumping into design, we take a moment to study how people use existing technology and how they live their lives or do their jobs and then make recommendations for the systems and products they use. This may result in a higher initial cost, but the benefit is a long term savings that resounds with many people in this economy. I realize that this doesn’t work for everyone. For example, my brother isn’t an eco freak like myself, but he loves smaller energy bills and I love that he makes less of an impact on the Earth.
Join the discussion of this year’s celebration. UPA chapters around the world have events focusing on sustainability and user experience. Find your local chapter event.
Tags: Interaction Design, User Experience
Posted in Interaction Design, Recent Posts, User Experience | No Comments »
Tuesday, October 6th, 2009
It has been over six months since we started the Evantage User Experience Blog, and as Mary mentioned in the earlier post, it’s time for us to pause, reflect and evaluate how we have been doing. In this article, I will discuss the challenges we have faced so far and what we learned from them in our efforts to keep the blog going. I will also share the metrics we collected and analyzed to answer the question we started with – Is a User Experience blog an effective medium to promote Thought Leadership?
The User Experience Team at Evantage hopes that our learnings will help other teams think about similar endeavors and that the combined efforts will foster thought leadership in the User Experience domain.
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Tags: Blogging, Thought Leadership, User Experience
Posted in Accessibility, Analytics, Social Media, Tools and Techniques, User Experience, User Research | 2 Comments »
Tuesday, September 15th, 2009
When I bought my first iPhone almost three months ago, I also acquired a new obsession with the role of playfulness in user experience design. Recently, a fortunate coincidence occurred that has allowed me to explore this new obsession deeply. Two iPhone developers each released new measurement unit conversion apps within a week of each other and also documented their design processes on the Web. As if that weren’t enough, both of these applications, taptaptap’s Convert and Tapbots’ Convertbot, were designed with the idea of delightful experience in mind. The two apps are very different despite all these similarities, and those differences got me thinking about the relationship between playfulness and usability in creating delightful interactions. I succumbed fully to my obsession and roped in some iPhone-using coworkers to participate in an informal comparative usability test. What I learned, led me to compelling insights about the relationship between usability and playfulness.
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Tags: Design Strategy, Emotion, Interaction Design, User Experience
Posted in Interaction Design | 18 Comments »
Wednesday, September 9th, 2009
Working on a clickable prototype in the last couple of weeks I am reminded again of how much I can do in Axure that I couldn’t do in Visio. User Experience Design is all about context and while I know I got a lot of great information using paper prototypes, there is another layer of learning I’ve achieved by allowing these users to personalize their experience using a clickable prototype based on where they navigate and what they enter and displaying that information back to them. (more…)
Tags: Information Architecture, Interaction Design, User Experience
Posted in Recent Posts | 5 Comments »
Tuesday, September 1st, 2009
As a user experience consultant, I spend a fair amount of time at the beginning of a project reading existing user research reports. These reports help me understand the user research done in the past, the outcome and what, if anything was identified for further exploration. For small and relatively simple projects these reports are fairly easy to thread together. But for large and more complex projects that involve multiple user experience professionals conducting user experience activities in parallel, tracing the user research history just six months after the project is complicated and can sometimes be challenging.
Here are the six data points that I think every user research report must include.
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Tags: Guidelines, User Experience, User Research
Posted in User Experience, User Research | 1 Comment »
Friday, May 22nd, 2009
Recently I attended the Health 2.0 conference and was impressed by the drive and the passion displayed by everyone to transform the Healthcare industry. This included entrepreneurs, policy makers, patient advocates, physicians, corporate and research organizations. The conference discussions highlighted the changing role of patients and physicians and showcased the different ways in which Web 2.0 tools had been used to help bring this change. It was a good platform to get a sneak preview into the future of the digital landscape of Healthcare and evaluate some of our strategies for getting there.
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Tags: Conferences, Healthcare, User Experience, Web 2.0
Posted in Conferences, Design Strategy, Healthcare, Interaction Design, User Experience, User Research | 2 Comments »