Archive for the ‘User Experience’ Category

Top Trends for User Experience Professionals

Monday, January 25th, 2010

2010 seems like a turning point for user experience professionals. The decade has seen success stories like Amazon and Zappos that have made businesses sit up and value the power of understanding customer needs. There has been a surge in people across generations using online media for everyday activities and some of the trends in social media, mobile applications and technology have opened new doors for user experience professionals. At Evantage we have started experiencing the impact of some of these trends.
(more…)

Does Your Website Really Need a Mobile App?

Thursday, January 21st, 2010

Word on the street is that if you have a great site you should create a mobile app.  I’ve been hearing it a lot from clients lately that everybody is on their phone and “if users could access our information then our product will be more valuable.”  Is this just a fad or is it valid?  Well, that depends on your customers and your business goals. (more…)

Getting Started in User Experience Design

Monday, November 16th, 2009

In the past few months I’ve taken on two and-a-half mentees through the Information Architecture Institute’s mentorship program (two are local, one is remote… sorry Tyler, I know you’re a full person!). This has got me thinking even more than usual about how to get started in user experience (UX) design, so I’ve decided to save myself some time and write a post that collects all the resources and advice I usually give out on this topic. I hope this is useful for you, but if you feel like I’ve missed something there’s a comments box at the bottom. ; )

(more…)

Sustainability and User Experience Join Together for World Usability Day

Tuesday, November 10th, 2009

This Thursday marks the fourth year of World Usability Day. Held the second Thursday of November every year, it is an event that celebrates the design around us that makes our lives easier. This year’s focus on sustainability and design.
Having always been an environmental geek, the theme of this year’s World Usability Day is especially important to me. Sustainability and creative reuse has been a focus of mine since I was in an organization lobbying for recycling containers in high school. I’ve always focused on how daily actions can affect the Earth. I was one of the few people who used her palm pilot to store directions to friend’s homes and measurements for an ottoman I was building because I did not want to waste paper. My current phone maps directions, stores measurements and even lets me check in for a flight without the hassle and guilt of paper. Not only does this design create less waste, it also makes me more organized.
The last few years has seen a greater consciousness in how we treat the world and how thoughtful design of systems and products can improve someone’s day. Instead of jumping into design, we take a moment to study how people use existing technology and how they live their lives or do their jobs and then make recommendations for the systems and products they use. This may result in a higher initial cost, but the benefit is a long term savings that resounds with many people in this economy. I realize that this doesn’t work for everyone. For example, my brother isn’t an eco freak like myself, but he loves smaller energy bills and I love that he makes less of an impact on the Earth.
Join the discussion of this year’s celebration. UPA chapters around the world have events focusing on sustainability and user experience. Find your local chapter event.

Two ways to use storytelling in your presentations

Tuesday, October 27th, 2009

If you have made presentations in the past, it is very likely that you have spent a fair amount of time thinking about ways to make it more engaging for your audience. I have grappled with this situation too. So when I saw a workshop on using storytelling in presentations, I registered for it. Here are a few things I learned.

The workshop provided practical tips to improve presentation content, delivery and brought forward two distinct styles for weaving stories into presentations. These styles emerged naturally during the impromptu presentations made by people in the audience and were not prescribed by our presentation coach Lynn Espinoza. Maybe that is why I found them to be more effective in communicating a message. Here are the two ways of using personal stories in your presentations to better engage the audience. (more…)

The Aesthetics of Interaction: A Response to Tog’s iPhone Home Screen Redesign

Wednesday, October 21st, 2009

The week before last, the legendary Bruce Tognazzini posted an article to his AskTog column proposing a solution to several problems he sees with the home screen. I read it, but my reaction was not the fawning idolatry I’d expected. It’s very difficult for me to say this but… his redesign is inelegant. The problems he identified are real and relevant, but I couldn’t help but react negatively to what I perceived to be an aesthetic dissonance in his solution. It doesn’t fit the playful aesthetic that is characteristic of the iPhone OS. So I’ve let the problems steep in my brain for a few days, and I think I’ve come up with a more elegant (or at least more iPhone-ish) solution.

(more…)

Blogging for Thought Leadership: Part 2: Learning’s and Next Steps

Tuesday, October 6th, 2009

It has been over six months since we started the Evantage User Experience Blog, and as Mary mentioned in the earlier post, it’s time for us to pause, reflect and evaluate how we have been doing. In this article, I will discuss the challenges we have faced so far and what we learned from them in our efforts to keep the blog going. I will also share the metrics we collected and analyzed to answer the question we started with – Is a User Experience blog an effective medium to promote Thought Leadership?

The User Experience Team at Evantage hopes that our learnings will help other teams think about similar endeavors and that the combined efforts will foster thought leadership in the User Experience domain.

(more…)

Documenting User Research

Tuesday, September 1st, 2009

As a user experience consultant, I spend a fair amount of time at the beginning of a project reading existing user research reports. These reports help me understand the user research done in the past, the outcome and what, if anything was identified for further exploration. For small and relatively simple projects these reports are fairly easy to thread together. But for large and more complex projects that involve multiple user experience professionals conducting user experience activities in parallel, tracing the user research history just six months after the project is complicated and can sometimes be challenging.

Here are the six data points that I think every user research report must include.

(more…)

New Article Written For Johnny Holland

Monday, August 24th, 2009

Last week I published an article on Johnny Holland, an excellent online magazine about interaction design & research. I talk about how flaws in the iPhone’s user experience design illuminate the problems that user experience designers will be grappling with in the immediate future, and I provide some methods to explore in order to address these problems. So far, the article has generated a lot of discussion. People have reacted strongly against and strongly for some of the points I make in the article. Read it over lunch (it’s long) and throw in your two cents!

The iPhone is Not Easy to Use: A New Direction for UX Design

Nine Essential Characteristics of Good UX Designers

Thursday, July 23rd, 2009

Someone sent a message to the Adaptive Path Alums mailing list last fall asserting that Information Architects (IAs) need to be really great coders to do their jobs. I was aghast. I uttered many things, loudly, that are inappropriate for a professional blog. The clincher for me was this line, “[IAs] need to wake up in the middle of the night and code SQL joins.” No. No, we don’t. I collected myself and wrote a response just snarky enough for me to feel I’d made my point. This discussion went back and forth for a bit, but it ended up somewhere interesting. To make my ultimate point, I thought hard about it and defined the nine essential characteristics you must possess to make a good software user experience designer.

(more…)

User Centered Design Process for Healthcare Systems

Friday, June 26th, 2009

When I was putting together a presentation on User Experience and Healthcare for Refresh Portland, I stepped back to see if I do anything differently when designing products and applications for Healthcare clients than I do for clients in other industries. After looking at the emerging trends in the Healthcare industry and the shifting landscape of online user behavior, it became clear to me that when designing for Healthcare, I focus more user research and I prefer smaller, more iterative cycles within the design process.

The attached presentation details my insights on the subject and describes the steps I feel one should focus on when designing products and applications for Healthcare users.

(more…)

Is the client ready for social media?

Tuesday, June 2nd, 2009

I found myself asking this question when one of our clients mentioned that they wanted to integrate social media in their customer facing website. I had just finished analyzing the data from a recent survey done to uncover the unmet needs of the users. All data indicated that the users of the website were very skilled at  getting their job done without having the need to engage with their peers. Which made me wonder why they would need social media. Digging deeper, I realized that 20% of the users had Facebook accounts but they had not used those accounts on a regular basis leave alone the option of using it for work. So while the client wanted to integrate social media to increase users’ engagement with the new site and stay ahead of the competition, I wondered if the users were ready for it. To get some answers I proposed doing what we love doing, talking to the users.

After doing a few telephone interviews with potential users, my gut reaction for introducing social media was positive. Here is why:
(more…)

A look at Healthcare Systems and Web 2.0

Friday, May 22nd, 2009

Recently I attended the Health 2.0 conference and was impressed by the drive and the passion displayed by everyone to transform the Healthcare industry. This included entrepreneurs, policy makers, patient advocates, physicians, corporate and research organizations. The conference discussions highlighted the changing role of patients and physicians and showcased the different ways in which Web 2.0 tools had been used to help bring this change. It was a good platform to get a sneak preview into the future of the digital landscape of Healthcare and evaluate some of our strategies for getting there.

(more…)

Sustainability = Accessibility

Wednesday, May 13th, 2009

I received the new Dwell magazine (Volume 9, issue 6, May 2009 “Beyond Green”) a couple of weeks ago. As I read the editor’s note about sustainability, I kept replacing the word sustainability with accessibility.

 

In Dwell Sam Grawe, editor-in-chief, states we as individuals need to make micro-decisions to improve sustainability and “government, corporations, and other institutions need to lay a framework that makes adopting those decisions easy.” (May 2009) The 508 law (Rehabilitation Act) was passed “to require Federal agencies to make their electronic and information technology accessible to people with disabilities.” (http://www.section508.gov/) Currently, the law applies only to federal agencies. Corporations and we as individuals are responsible for ensuring that this expands to other areas.

(more…)

Will the Facebook redesign, impact it’s future?

Wednesday, March 18th, 2009

March 13th started a fury of activity on my Facebook. Everybody who is vocal on my Facebook had something negative to say about its new design. I repeatedly questioned the reasoning behind it and looked for something… anything remotely positive about it. A quick search resulted in some insights on the goals of the new design and this made me contemplate the future of Facebook. (more…)

Lesson in User Research: Car rental experience

Tuesday, December 2nd, 2008

Last week, as I was driving out of the rental car garage at Minneapolis airport I realized that I did not like the car I had just rented. The windows were getting foggy, it was 36 F and I was still trying to figure out how the vent-control-knob worked. The knob that I found [image 1] was different from what I was used to [image 2]. It had icons on top, instead of around it. It could be pressed and rotated while I was used to only rotating it and it was split in between making me wonder if I needed to be press both sides of it. I tried different permutations and combinations but windows did not clear up. So I decided to roll them down a bit. This was not the interaction I had anticipated. Mentally I had Xed the check box for renting this car again. (more…)