Archive for the ‘User Experience’ Category
Wednesday, July 21st, 2010
How do you communicate danger to people who don’t speak your language? How do you not only alert them, but give them enough information to act even though you will never meet face-to-face? These questions were behind an effort to design a warning for the proposed nuclear waste storage facility inside Nevada’s Yucca Mountain, and they’re similar to the ones you face when trying to design for user security online.
In 2003, the Desert Space Foundation, a Nevada arts organization, hosted an exhibition that showcased novel ideas for a warning sign that would retain both its meaning and its structural integrity for the 10,000 years that Yucca Mountain was projected to pose a hazard. The difficulty of the task manifested itself in the variety of entries. Several artists assumed that familiar symbols like the yellow and black radiation icon would carry the scent of danger across the divide, but not everyone agreed, according to a Los Angeles Times article at the time.
The risk of radiation burns is lower for Internet users (especially with modern LCD monitors), but being online can be dangerous all the same. The recipients of the communication are separated not by time but by their lack of technical expertise. However, the complexity of the threat and the jargon used to describe it is at least as opaque to many people as ancient pictograms can be to us.
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Tags: Security, usability, User Experience
Posted in Interaction Design, Recent Posts, User Experience | 2 Comments »
Wednesday, June 16th, 2010
Besides using my iphone as a phone, I also use it to read emails, tweets, facebook status updates, yammer posts and TFLN (texts from last night). Most of the applications I use serve the same purpose—they provide content from various sources/ individuals, and they all have either an equivalent desktop application or websites. As I’ve become intimately familiar with these apps, I’ve begun to appreciate some of things that one or another does, and I’ve found it increasingly annoying that all of the apps aren’t following suit.
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Tags: Facebook, iPhone, Mobile, Social Media, twitter, User Experience
Posted in Recent Posts, Social Media, Tools and Techniques, User Experience | No Comments »
Tuesday, April 20th, 2010
I have been tasked with creating an Axure prototype that will be demonstrated on an iPad. I’ve seen the iPad, played with the iPad, but this is first time I will be creating a prototype to be displayed on the iPad.
The first question I had was, “How will I get the Axure prototype onto the iPad? Is there an app for that? “
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Tags: iPad, iPhone, User Experience
Posted in Axure, Product Reviews, Recent Posts, User Experience | 4 Comments »
Monday, January 25th, 2010
2010 seems like a turning point for user experience professionals. The decade has seen success stories like Amazon and Zappos that have made businesses sit up and value the power of understanding customer needs. There has been a surge in people across generations using online media for everyday activities and some of the trends in social media, mobile applications and technology have opened new doors for user experience professionals. At Evantage we have started experiencing the impact of some of these trends.
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Tags: Augmented Reality, Consumer Insights, GPS Technology, Mobile, Social Media, Trends
Posted in Social Media, User Experience, User Research | 6 Comments »
Thursday, January 21st, 2010
Word on the street is that if you have a great site you should create a mobile app. I’ve been hearing it a lot from clients lately that everybody is on their phone and “if users could access our information then our product will be more valuable.” Is this just a fad or is it valid? Well, that depends on your customers and your business goals. (more…)
Tags: Interaction Design, Mobile, User Experience
Posted in Accessibility, Design Strategy, Interaction Design, Recent Posts, User Experience, User Research | 2 Comments »
Monday, November 16th, 2009
In the past few months I’ve taken on two and-a-half mentees through the Information Architecture Institute’s mentorship program (two are local, one is remote… sorry Tyler, I know you’re a full person!). This has got me thinking even more than usual about how to get started in user experience (UX) design, so I’ve decided to save myself some time and write a post that collects all the resources and advice I usually give out on this topic. I hope this is useful for you, but if you feel like I’ve missed something there’s a comments box at the bottom. ; )
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Tags: Getting Started
Posted in Recent Posts, UX Career, User Experience | 9 Comments »
Tuesday, November 10th, 2009
This Thursday marks the fourth year of World Usability Day. Held the second Thursday of November every year, it is an event that celebrates the design around us that makes our lives easier. This year’s focus on sustainability and design.
Having always been an environmental geek, the theme of this year’s World Usability Day is especially important to me. Sustainability and creative reuse has been a focus of mine since I was in an organization lobbying for recycling containers in high school. I’ve always focused on how daily actions can affect the Earth. I was one of the few people who used her palm pilot to store directions to friend’s homes and measurements for an ottoman I was building because I did not want to waste paper. My current phone maps directions, stores measurements and even lets me check in for a flight without the hassle and guilt of paper. Not only does this design create less waste, it also makes me more organized.
The last few years has seen a greater consciousness in how we treat the world and how thoughtful design of systems and products can improve someone’s day. Instead of jumping into design, we take a moment to study how people use existing technology and how they live their lives or do their jobs and then make recommendations for the systems and products they use. This may result in a higher initial cost, but the benefit is a long term savings that resounds with many people in this economy. I realize that this doesn’t work for everyone. For example, my brother isn’t an eco freak like myself, but he loves smaller energy bills and I love that he makes less of an impact on the Earth.
Join the discussion of this year’s celebration. UPA chapters around the world have events focusing on sustainability and user experience. Find your local chapter event.
Tags: Interaction Design, User Experience
Posted in Interaction Design, Recent Posts, User Experience | No Comments »
Tuesday, October 27th, 2009
If you have made presentations in the past, it is very likely that you have spent a fair amount of time thinking about ways to make it more engaging for your audience. I have grappled with this situation too. So when I saw a workshop on using storytelling in presentations, I registered for it. Here are a few things I learned.
The workshop provided practical tips to improve presentation content, delivery and brought forward two distinct styles for weaving stories into presentations. These styles emerged naturally during the impromptu presentations made by people in the audience and were not prescribed by our presentation coach Lynn Espinoza. Maybe that is why I found them to be more effective in communicating a message. Here are the two ways of using personal stories in your presentations to better engage the audience. (more…)
Tags: Emotion, Presentations, Social Media, Storytelling
Posted in Design Strategy, User Experience | 6 Comments »
Wednesday, October 21st, 2009
The week before last, the legendary Bruce Tognazzini posted an article to his AskTog column proposing a solution to several problems he sees with the home screen. I read it, but my reaction was not the fawning idolatry I’d expected. It’s very difficult for me to say this but… his redesign is inelegant. The problems he identified are real and relevant, but I couldn’t help but react negatively to what I perceived to be an aesthetic dissonance in his solution. It doesn’t fit the playful aesthetic that is characteristic of the iPhone OS. So I’ve let the problems steep in my brain for a few days, and I think I’ve come up with a more elegant (or at least more iPhone-ish) solution.
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Tags: Design Strategy, Emotion, Gestural User Interfaces, Interaction Design, iPhone, Mobile
Posted in Interaction Design, User Experience | 3 Comments »
Tuesday, October 6th, 2009
It has been over six months since we started the Evantage User Experience Blog, and as Mary mentioned in the earlier post, it’s time for us to pause, reflect and evaluate how we have been doing. In this article, I will discuss the challenges we have faced so far and what we learned from them in our efforts to keep the blog going. I will also share the metrics we collected and analyzed to answer the question we started with – Is a User Experience blog an effective medium to promote Thought Leadership?
The User Experience Team at Evantage hopes that our learnings will help other teams think about similar endeavors and that the combined efforts will foster thought leadership in the User Experience domain.
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Tags: Blogging, Thought Leadership, User Experience
Posted in Accessibility, Analytics, Social Media, Tools and Techniques, User Experience, User Research | 2 Comments »
Tuesday, September 1st, 2009
As a user experience consultant, I spend a fair amount of time at the beginning of a project reading existing user research reports. These reports help me understand the user research done in the past, the outcome and what, if anything was identified for further exploration. For small and relatively simple projects these reports are fairly easy to thread together. But for large and more complex projects that involve multiple user experience professionals conducting user experience activities in parallel, tracing the user research history just six months after the project is complicated and can sometimes be challenging.
Here are the six data points that I think every user research report must include.
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Tags: Guidelines, User Experience, User Research
Posted in User Experience, User Research | 1 Comment »
Monday, August 24th, 2009
Last week I published an article on Johnny Holland, an excellent online magazine about interaction design & research. I talk about how flaws in the iPhone’s user experience design illuminate the problems that user experience designers will be grappling with in the immediate future, and I provide some methods to explore in order to address these problems. So far, the article has generated a lot of discussion. People have reacted strongly against and strongly for some of the points I make in the article. Read it over lunch (it’s long) and throw in your two cents!
The iPhone is Not Easy to Use: A New Direction for UX Design
Tags: Future, Gestural User Interfaces, Mobile, Publication
Posted in Design Strategy, Healthcare, Interaction Design, Social Media, User Experience | No Comments »
Thursday, July 23rd, 2009
Someone sent a message to the Adaptive Path Alums mailing list last fall asserting that Information Architects (IAs) need to be really great coders to do their jobs. I was aghast. I uttered many things, loudly, that are inappropriate for a professional blog. The clincher for me was this line, “[IAs] need to wake up in the middle of the night and code SQL joins.” No. No, we don’t. I collected myself and wrote a response just snarky enough for me to feel I’d made my point. This discussion went back and forth for a bit, but it ended up somewhere interesting. To make my ultimate point, I thought hard about it and defined the nine essential characteristics you must possess to make a good software user experience designer.
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Posted in Design Strategy, User Experience | 30 Comments »
Friday, June 26th, 2009
When I was putting together a presentation on User Experience and Healthcare for Refresh Portland, I stepped back to see if I do anything differently when designing products and applications for Healthcare clients than I do for clients in other industries. After looking at the emerging trends in the Healthcare industry and the shifting landscape of online user behavior, it became clear to me that when designing for Healthcare, I focus more user research and I prefer smaller, more iterative cycles within the design process.
The attached presentation details my insights on the subject and describes the steps I feel one should focus on when designing products and applications for Healthcare users.
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Tags: Refresh Portland, User Research, Web 2.0
Posted in Design Strategy, Healthcare, Tools and Techniques, User Experience | No Comments »
Tuesday, June 2nd, 2009
I found myself asking this question when one of our clients mentioned that they wanted to integrate social media in their customer facing website. I had just finished analyzing the data from a recent survey done to uncover the unmet needs of the users. All data indicated that the users of the website were very skilled at getting their job done without having the need to engage with their peers. Which made me wonder why they would need social media. Digging deeper, I realized that 20% of the users had Facebook accounts but they had not used those accounts on a regular basis leave alone the option of using it for work. So while the client wanted to integrate social media to increase users’ engagement with the new site and stay ahead of the competition, I wondered if the users were ready for it. To get some answers I proposed doing what we love doing, talking to the users.
After doing a few telephone interviews with potential users, my gut reaction for introducing social media was positive. Here is why:
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Tags: Design Strategy, Social Media, User Research
Posted in Design Strategy, Social Media, User Experience, User Research | 3 Comments »
Friday, May 22nd, 2009
Recently I attended the Health 2.0 conference and was impressed by the drive and the passion displayed by everyone to transform the Healthcare industry. This included entrepreneurs, policy makers, patient advocates, physicians, corporate and research organizations. The conference discussions highlighted the changing role of patients and physicians and showcased the different ways in which Web 2.0 tools had been used to help bring this change. It was a good platform to get a sneak preview into the future of the digital landscape of Healthcare and evaluate some of our strategies for getting there.
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Tags: Conferences, Healthcare, User Experience, Web 2.0
Posted in Conferences, Design Strategy, Healthcare, Interaction Design, User Experience, User Research | 2 Comments »
Wednesday, May 13th, 2009
I received the new Dwell magazine (Volume 9, issue 6, May 2009 “Beyond Green”) a couple of weeks ago. As I read the editor’s note about sustainability, I kept replacing the word sustainability with accessibility.
In Dwell Sam Grawe, editor-in-chief, states we as individuals need to make micro-decisions to improve sustainability and “government, corporations, and other institutions need to lay a framework that makes adopting those decisions easy.” (May 2009) The 508 law (Rehabilitation Act) was passed “to require Federal agencies to make their electronic and information technology accessible to people with disabilities.” (http://www.section508.gov/) Currently, the law applies only to federal agencies. Corporations and we as individuals are responsible for ensuring that this expands to other areas.
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Tags: Accessibility
Posted in Accessibility, User Experience | No Comments »
Wednesday, March 18th, 2009
March 13th started a fury of activity on my Facebook. Everybody who is vocal on my Facebook had something negative to say about its new design. I repeatedly questioned the reasoning behind it and looked for something… anything remotely positive about it. A quick search resulted in some insights on the goals of the new design and this made me contemplate the future of Facebook. (more…)
Tags: Facebook, Redesign
Posted in Social Media, User Experience | 1 Comment »
Tuesday, December 2nd, 2008
Last week, as I was driving out of the rental car garage at Minneapolis airport I realized that I did not like the car I had just rented. The windows were getting foggy, it was 36 F and I was still trying to figure out how the vent-control-knob worked. The knob that I found [image 1] was different from what I was used to [image 2]. It had icons on top, instead of around it. It could be pressed and rotated while I was used to only rotating it and it was split in between making me wonder if I needed to be press both sides of it. I tried different permutations and combinations but windows did not clear up. So I decided to roll them down a bit. This was not the interaction I had anticipated. Mentally I had Xed the check box for renting this car again. (more…)
Tags: Car rental experience, Interaction Design
Posted in User Experience, User Research | No Comments »