Archive for the ‘Healthcare’ Category

New Article Written For Johnny Holland

Monday, August 24th, 2009

Last week I published an article on Johnny Holland, an excellent online magazine about interaction design & research. I talk about how flaws in the iPhone’s user experience design illuminate the problems that user experience designers will be grappling with in the immediate future, and I provide some methods to explore in order to address these problems. So far, the article has generated a lot of discussion. People have reacted strongly against and strongly for some of the points I make in the article. Read it over lunch (it’s long) and throw in your two cents!

The iPhone is Not Easy to Use: A New Direction for UX Design

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Posted in Design Strategy, Healthcare, Interaction Design, Social Media, User Experience | No Comments »

User Centered Design Process for Healthcare Systems

Friday, June 26th, 2009

When I was putting together a presentation on User Experience and Healthcare for Refresh Portland, I stepped back to see if I do anything differently when designing products and applications for Healthcare clients than I do for clients in other industries. After looking at the emerging trends in the Healthcare industry and the shifting landscape of online user behavior, it became clear to me that when designing for Healthcare, I focus more user research and I prefer smaller, more iterative cycles within the design process.

The attached presentation details my insights on the subject and describes the steps I feel one should focus on when designing products and applications for Healthcare users.

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Posted in Design Strategy, Healthcare, Tools and Techniques, User Experience | No Comments »

A look at Healthcare Systems and Web 2.0

Friday, May 22nd, 2009

Recently I attended the Health 2.0 conference and was impressed by the drive and the passion displayed by everyone to transform the Healthcare industry. This included entrepreneurs, policy makers, patient advocates, physicians, corporate and research organizations. The conference discussions highlighted the changing role of patients and physicians and showcased the different ways in which Web 2.0 tools had been used to help bring this change. It was a good platform to get a sneak preview into the future of the digital landscape of Healthcare and evaluate some of our strategies for getting there.

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Posted in Conferences, Design Strategy, Healthcare, Interaction Design, User Experience, User Research | 2 Comments »