Dialogue around issues and ideas that impact user experience
Written by: Fred Beecher on March 11th, 2010
Are you going to SXSW? If you are then check out “The Right Way to Wireframe!” This is a two-part talk in which myself and three other user experience designers tackled the same business problem using different tools.
In the UX world, we don’t get to see each other’s work very much; this talk changes that. It shows how, no matter what tool you use, the important part is the thought process you go through to arrive at your solution. Here are the links to the two workshops:
The Right Way to Wireframe - Part 1
The Right Way to Wireframe - Part 2
Also, I’m running a little social & technological experiment… I’m sharing all the notes I take at SXSW with the whole world via Evernote. Of course I’ll take notes at panels, but the really interesting part of SXSW is the discussions on the side. Those’ll show up in my notes too. Here’s the URL if you want to follow along!
http://www.evernote.com/pub/fred_beecher/sxsw2010notes
The environment at SXSW is… well, I’ll be kind and say, “fluid.” If you want to see what I may or may not be attending, check out my schedule on Sitby.Us.
http://www.sitby.us/schedule/fred_beecher/
Tags: Presentations, SXSW
Posted in Axure, Conferences, Recent Posts, Tools and Techniques | No Comments »
Written by: Fred Beecher on February 22nd, 2010
In my last article, I talked about our career path for UX designers. Developing something like that for your organization, while a worthwhile task, is certainly not easy. Fortunately, there are range of things you can do yourself to move your career (and your paycheck!) upward! Read the rest of this entry »
Tags: career development, education, management
Posted in UX Career | No Comments »
Written by: Fred Beecher on February 15th, 2010
User experience (UX) design has a reputation for being both hard to get into and hard to progress from. I talked about how to get into UX design in my last article, so now I want to talk about where you go once you get in. In some ways, this is actually a harder problem. There are books that introduce you to UX design but none that really show you how to branch out once you’ve established yourself as a UX designer. Fortunately, I work at Evantage, where in 2006 Mary Donnelly and I helped management and HR to define a comprehensive UX design career path. I’m going to share it with you here and then discuss some other options to consider in a follow-up article. Read the rest of this entry »
Tags: Career Path, Job Titles, User Experience
Posted in Recent Posts, Tools and Techniques, UX Career | 8 Comments »
Written by: Sheetal Dube on January 25th, 2010
2010 seems like a turning point for user experience professionals. The decade has seen success stories like Amazon and Zappos that have made businesses sit up and value the power of understanding customer needs. There has been a surge in people across generations using online media for everyday activities and some of the trends in social media, mobile applications and technology have opened new doors for user experience professionals. At Evantage we have started experiencing the impact of some of these trends.
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Tags: Augmented Reality, Consumer Insights, GPS Technology, Mobile, Social Media, Trends
Posted in Social Media, User Experience, User Research | 6 Comments »
Written by: Lori Baker on January 21st, 2010
Word on the street is that if you have a great site you should create a mobile app. I’ve been hearing it a lot from clients lately that everybody is on their phone and “if users could access our information then our product will be more valuable.” Is this just a fad or is it valid? Well, that depends on your customers and your business goals. Read the rest of this entry »
Tags: Interaction Design, Mobile, User Experience
Posted in Accessibility, Design Strategy, Interaction Design, Recent Posts, User Experience, User Research | 2 Comments »
Written by: Mary Donnelly on January 18th, 2010
It’s a new year. Time to start thinking about what conferences to attend in 2010. The following is a list of conferences we at Evantage are likely to attend (or have attended in the past) due to their content and location. This is not a comprehensive list. There are some conferences such as IDEA that I would recommend but they do not currently have information listed about a 2010 conference. Likewise, the Usability Professional Association annual conference is another one I would typically recommend, but due to its location in Munich, Germany this year, it doesn’t appear feasible (unless you have the travel budget). Read the rest of this entry »
Tags: Accessibility, Interaction Design, usability conferences, User Experience
Posted in Conferences | No Comments »
Written by: Lori Baker on December 4th, 2009

If you’re at a loss for what to get that special user experience designer in your life whether it’s because we’ve already bought it (“I need it to keep up on trends for work”) or you still aren’t quite sure what we do exactly, I’ve compiled a few ideas from the UX consultants at Evantage and my own Christmas list to help you out.
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Posted in Recent Posts | No Comments »
Written by: Fred Beecher on November 16th, 2009
In the past few months I’ve taken on two and-a-half mentees through the Information Architecture Institute’s mentorship program (two are local, one is remote… sorry Tyler, I know you’re a full person!). This has got me thinking even more than usual about how to get started in user experience (UX) design, so I’ve decided to save myself some time and write a post that collects all the resources and advice I usually give out on this topic. I hope this is useful for you, but if you feel like I’ve missed something there’s a comments box at the bottom. ; )
Read the rest of this entry »
Tags: Getting Started
Posted in Recent Posts, UX Career, User Experience | 9 Comments »
Written by: Mary Donnelly on November 15th, 2009
I recently had the opportunity to work on a Shared Axure Project. While I enjoyed the collaboration, I also learned several things you can do to make the process easier.
Read the rest of this entry »
Posted in Recent Posts | 1 Comment »
Written by: Lori Baker on November 10th, 2009
This Thursday marks the fourth year of World Usability Day. Held the second Thursday of November every year, it is an event that celebrates the design around us that makes our lives easier. This year’s focus on sustainability and design.
Having always been an environmental geek, the theme of this year’s World Usability Day is especially important to me. Sustainability and creative reuse has been a focus of mine since I was in an organization lobbying for recycling containers in high school. I’ve always focused on how daily actions can affect the Earth. I was one of the few people who used her palm pilot to store directions to friend’s homes and measurements for an ottoman I was building because I did not want to waste paper. My current phone maps directions, stores measurements and even lets me check in for a flight without the hassle and guilt of paper. Not only does this design create less waste, it also makes me more organized.
The last few years has seen a greater consciousness in how we treat the world and how thoughtful design of systems and products can improve someone’s day. Instead of jumping into design, we take a moment to study how people use existing technology and how they live their lives or do their jobs and then make recommendations for the systems and products they use. This may result in a higher initial cost, but the benefit is a long term savings that resounds with many people in this economy. I realize that this doesn’t work for everyone. For example, my brother isn’t an eco freak like myself, but he loves smaller energy bills and I love that he makes less of an impact on the Earth.
Join the discussion of this year’s celebration. UPA chapters around the world have events focusing on sustainability and user experience. Find your local chapter event.
Tags: Interaction Design, User Experience
Posted in Interaction Design, Recent Posts, User Experience | No Comments »
Written by: Sheetal Dube on October 27th, 2009
If you have made presentations in the past, it is very likely that you have spent a fair amount of time thinking about ways to make it more engaging for your audience. I have grappled with this situation too. So when I saw a workshop on using storytelling in presentations, I registered for it. Here are a few things I learned.
The workshop provided practical tips to improve presentation content, delivery and brought forward two distinct styles for weaving stories into presentations. These styles emerged naturally during the impromptu presentations made by people in the audience and were not prescribed by our presentation coach Lynn Espinoza. Maybe that is why I found them to be more effective in communicating a message. Here are the two ways of using personal stories in your presentations to better engage the audience. Read the rest of this entry »
Tags: Emotion, Presentations, Social Media, Storytelling
Posted in Design Strategy, User Experience | 6 Comments »
Written by: Fred Beecher on October 21st, 2009
The week before last, the legendary Bruce Tognazzini posted an article to his AskTog column proposing a solution to several problems he sees with the home screen. I read it, but my reaction was not the fawning idolatry I’d expected. It’s very difficult for me to say this but… his redesign is inelegant. The problems he identified are real and relevant, but I couldn’t help but react negatively to what I perceived to be an aesthetic dissonance in his solution. It doesn’t fit the playful aesthetic that is characteristic of the iPhone OS. So I’ve let the problems steep in my brain for a few days, and I think I’ve come up with a more elegant (or at least more iPhone-ish) solution.
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Tags: Design Strategy, Emotion, Gestural User Interfaces, Interaction Design, iPhone, Mobile
Posted in Interaction Design, User Experience | 3 Comments »
Written by: Sheetal Dube on October 6th, 2009
It has been over six months since we started the Evantage User Experience Blog, and as Mary mentioned in the earlier post, it’s time for us to pause, reflect and evaluate how we have been doing. In this article, I will discuss the challenges we have faced so far and what we learned from them in our efforts to keep the blog going. I will also share the metrics we collected and analyzed to answer the question we started with – Is a User Experience blog an effective medium to promote Thought Leadership?
The User Experience Team at Evantage hopes that our learnings will help other teams think about similar endeavors and that the combined efforts will foster thought leadership in the User Experience domain.
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Tags: Blogging, Thought Leadership, User Experience
Posted in Accessibility, Analytics, Social Media, Tools and Techniques, User Experience, User Research | 2 Comments »
Written by: Mary Donnelly on September 22nd, 2009
One of our company’s business goals in 2008 was to promote thought leadership occurring within our organization. To meet this goal, we decided to try it out with one practice area. The User Experience group took on the challenge and decided to launch a blog. This article is the first of two in which we’ll discuss why we chose to publish a blog and how we went about it.
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Tags: Analytics, Blogging, Facebook, Thought Leadership, twitter
Posted in Interaction Design, Social Media, Tools and Techniques | 4 Comments »
Written by: Fred Beecher on September 15th, 2009
When I bought my first iPhone almost three months ago, I also acquired a new obsession with the role of playfulness in user experience design. Recently, a fortunate coincidence occurred that has allowed me to explore this new obsession deeply. Two iPhone developers each released new measurement unit conversion apps within a week of each other and also documented their design processes on the Web. As if that weren’t enough, both of these applications, taptaptap’s Convert and Tapbots’ Convertbot, were designed with the idea of delightful experience in mind. The two apps are very different despite all these similarities, and those differences got me thinking about the relationship between playfulness and usability in creating delightful interactions. I succumbed fully to my obsession and roped in some iPhone-using coworkers to participate in an informal comparative usability test. What I learned, led me to compelling insights about the relationship between usability and playfulness.
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Tags: Design Strategy, Emotion, Interaction Design, User Experience
Posted in Interaction Design | 18 Comments »
Written by: Lori Baker on September 9th, 2009
Working on a clickable prototype in the last couple of weeks I am reminded again of how much I can do in Axure that I couldn’t do in Visio. User Experience Design is all about context and while I know I got a lot of great information using paper prototypes, there is another layer of learning I’ve achieved by allowing these users to personalize their experience using a clickable prototype based on where they navigate and what they enter and displaying that information back to them. Read the rest of this entry »
Tags: Information Architecture, Interaction Design, User Experience
Posted in Recent Posts | 5 Comments »
Written by: Sheetal Dube on September 1st, 2009
As a user experience consultant, I spend a fair amount of time at the beginning of a project reading existing user research reports. These reports help me understand the user research done in the past, the outcome and what, if anything was identified for further exploration. For small and relatively simple projects these reports are fairly easy to thread together. But for large and more complex projects that involve multiple user experience professionals conducting user experience activities in parallel, tracing the user research history just six months after the project is complicated and can sometimes be challenging.
Here are the six data points that I think every user research report must include.
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Tags: Guidelines, User Experience, User Research
Posted in User Experience, User Research | 1 Comment »
Written by: Fred Beecher on August 24th, 2009
Last week I published an article on Johnny Holland, an excellent online magazine about interaction design & research. I talk about how flaws in the iPhone’s user experience design illuminate the problems that user experience designers will be grappling with in the immediate future, and I provide some methods to explore in order to address these problems. So far, the article has generated a lot of discussion. People have reacted strongly against and strongly for some of the points I make in the article. Read it over lunch (it’s long) and throw in your two cents!
The iPhone is Not Easy to Use: A New Direction for UX Design
Tags: Future, Gestural User Interfaces, Mobile, Publication
Posted in Design Strategy, Healthcare, Interaction Design, Social Media, User Experience | No Comments »
Written by: Mary Donnelly on August 14th, 2009
When designing a site, it is important to remember that not all of your users will be accessing your web site using a computer screen, keyboard, or standard computer mouse. People with disabilities use a variety of adaptive technologies to access web sites.
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Tags: Accessibility, screen magnifiers, screen readers, W3C
Posted in Accessibility | No Comments »
Written by: Lori Baker on July 31st, 2009
We all understand that times are hard right now. Finding the money to fund a project can be difficult and you will find yourself paring the project plan way down in order to complete it. Just because the money dries up doesn’t mean user testing needs to dry up. There are plenty of ways to test your site on the cheap. Finding creative ways to keep usability testing in a project can make the best use of the dollars you have, catch issues before any code is written and give a better user experience to your customers.
Read the rest of this entry »
Posted in Tools and Techniques, Usability Testing | 2 Comments »