The User Experience Blog
Dialogue around issues and ideas that impact user experience

Top Trends for User Experience Professionals

2010 seems like a turning point for user experience professionals. The decade has seen success stories like Amazon and Zappos that have made businesses sit up and value the power of understanding customer needs. There has been a surge in people across generations using online media for everyday activities and some of the trends in social media, mobile applications and technology have opened new doors for user experience professionals. At Evantage we have started experiencing the impact of some of these trends.
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Does Your Website Really Need a Mobile App?

Word on the street is that if you have a great site you should create a mobile app.  I’ve been hearing it a lot from clients lately that everybody is on their phone and “if users could access our information then our product will be more valuable.”  Is this just a fad or is it valid?  Well, that depends on your customers and your business goals. Read the rest of this entry »

2010 Conferences

It’s a new year. Time to start thinking about what conferences to attend in 2010. The following is a list of conferences we at Evantage are likely to attend (or have attended in the past) due to their content and location. This is not a comprehensive list. There are some conferences such as IDEA that I would recommend but they do not currently have information listed about a 2010 conference. Likewise, the Usability Professional Association annual conference is another one I would typically recommend, but due to its location in Munich, Germany this year, it doesn’t appear feasible (unless you have the travel budget). Read the rest of this entry »

Fun Gifts for your Favorite User Experience Professional

A few of the fun gifts mentioned

If you’re at a loss for what to get that special user experience designer in your life whether it’s because we’ve already bought it (“I need it to keep up on trends for work”) or you still aren’t quite sure what we do exactly, I’ve compiled a few ideas from the UX consultants at Evantage and my own Christmas list to help you out.

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Getting Started in User Experience Design

In the past few months I’ve taken on two and-a-half mentees through the Information Architecture Institute’s mentorship program (two are local, one is remote… sorry Tyler, I know you’re a full person!). This has got me thinking even more than usual about how to get started in user experience (UX) design, so I’ve decided to save myself some time and write a post that collects all the resources and advice I usually give out on this topic. I hope this is useful for you, but if you feel like I’ve missed something there’s a comments box at the bottom. ; )

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Tips to improve collaboration on a shared Axure project

I recently had the opportunity to work on a Shared Axure Project.   While I enjoyed the collaboration, I also learned several things you can do to make the process easier.

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Sustainability and User Experience Join Together for World Usability Day

This Thursday marks the fourth year of World Usability Day. Held the second Thursday of November every year, it is an event that celebrates the design around us that makes our lives easier. This year’s focus on sustainability and design.
Having always been an environmental geek, the theme of this year’s World Usability Day is especially important to me. Sustainability and creative reuse has been a focus of mine since I was in an organization lobbying for recycling containers in high school. I’ve always focused on how daily actions can affect the Earth. I was one of the few people who used her palm pilot to store directions to friend’s homes and measurements for an ottoman I was building because I did not want to waste paper. My current phone maps directions, stores measurements and even lets me check in for a flight without the hassle and guilt of paper. Not only does this design create less waste, it also makes me more organized.
The last few years has seen a greater consciousness in how we treat the world and how thoughtful design of systems and products can improve someone’s day. Instead of jumping into design, we take a moment to study how people use existing technology and how they live their lives or do their jobs and then make recommendations for the systems and products they use. This may result in a higher initial cost, but the benefit is a long term savings that resounds with many people in this economy. I realize that this doesn’t work for everyone. For example, my brother isn’t an eco freak like myself, but he loves smaller energy bills and I love that he makes less of an impact on the Earth.
Join the discussion of this year’s celebration. UPA chapters around the world have events focusing on sustainability and user experience. Find your local chapter event.

Two ways to use storytelling in your presentations

If you have made presentations in the past, it is very likely that you have spent a fair amount of time thinking about ways to make it more engaging for your audience. I have grappled with this situation too. So when I saw a workshop on using storytelling in presentations, I registered for it. Here are a few things I learned.

The workshop provided practical tips to improve presentation content, delivery and brought forward two distinct styles for weaving stories into presentations. These styles emerged naturally during the impromptu presentations made by people in the audience and were not prescribed by our presentation coach Lynn Espinoza. Maybe that is why I found them to be more effective in communicating a message. Here are the two ways of using personal stories in your presentations to better engage the audience. Read the rest of this entry »

The Aesthetics of Interaction: A Response to Tog’s iPhone Home Screen Redesign

The week before last, the legendary Bruce Tognazzini posted an article to his AskTog column proposing a solution to several problems he sees with the home screen. I read it, but my reaction was not the fawning idolatry I’d expected. It’s very difficult for me to say this but… his redesign is inelegant. The problems he identified are real and relevant, but I couldn’t help but react negatively to what I perceived to be an aesthetic dissonance in his solution. It doesn’t fit the playful aesthetic that is characteristic of the iPhone OS. So I’ve let the problems steep in my brain for a few days, and I think I’ve come up with a more elegant (or at least more iPhone-ish) solution.

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Blogging for Thought Leadership: Part 2: Learning’s and Next Steps

It has been over six months since we started the Evantage User Experience Blog, and as Mary mentioned in the earlier post, it’s time for us to pause, reflect and evaluate how we have been doing. In this article, I will discuss the challenges we have faced so far and what we learned from them in our efforts to keep the blog going. I will also share the metrics we collected and analyzed to answer the question we started with – Is a User Experience blog an effective medium to promote Thought Leadership?

The User Experience Team at Evantage hopes that our learnings will help other teams think about similar endeavors and that the combined efforts will foster thought leadership in the User Experience domain.

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Blogging for Thought Leadership – Part 1: Why & How

One of our company’s business goals in 2008 was to promote thought leadership occurring within our organization. To meet this goal, we decided to try it out with one practice area. The User Experience group took on the challenge and decided to launch a blog. This article is the first of two in which we’ll discuss why we chose to publish a blog and how we went about it.

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Playfulness, Usability, & Context: The Three Pillars of a Delightful User Experience

When I bought my first iPhone almost three months ago, I also acquired a new obsession with the role of playfulness in user experience design. Recently, a fortunate coincidence occurred that has allowed me to explore this new obsession deeply. Two iPhone developers each released new measurement unit conversion apps within a week of each other and also documented their design processes on the Web. As if that weren’t enough, both of these applications, taptaptap’s Convert and Tapbots’ Convertbot, were designed with the idea of delightful experience in mind. The two apps are very different despite all these similarities, and those differences got me thinking about the relationship between playfulness and usability in creating delightful interactions. I succumbed fully to my obsession and roped in some iPhone-using coworkers to participate in an informal comparative usability test. What I learned, led me to compelling insights about the relationship between usability and playfulness.
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A Few of My Favorite Things About Axure

Working on a clickable prototype in the last couple of weeks I am reminded again of how much I can do in Axure that I couldn’t do in Visio.  User Experience Design is all about context and while I know I got a lot of great information using paper prototypes, there is another layer of learning I’ve achieved by allowing these users to personalize their experience using a clickable prototype based on where they navigate and what they enter and displaying that information back to them. Read the rest of this entry »

Documenting User Research

As a user experience consultant, I spend a fair amount of time at the beginning of a project reading existing user research reports. These reports help me understand the user research done in the past, the outcome and what, if anything was identified for further exploration. For small and relatively simple projects these reports are fairly easy to thread together. But for large and more complex projects that involve multiple user experience professionals conducting user experience activities in parallel, tracing the user research history just six months after the project is complicated and can sometimes be challenging.

Here are the six data points that I think every user research report must include.

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New Article Written For Johnny Holland

Last week I published an article on Johnny Holland, an excellent online magazine about interaction design & research. I talk about how flaws in the iPhone’s user experience design illuminate the problems that user experience designers will be grappling with in the immediate future, and I provide some methods to explore in order to address these problems. So far, the article has generated a lot of discussion. People have reacted strongly against and strongly for some of the points I make in the article. Read it over lunch (it’s long) and throw in your two cents!

The iPhone is Not Easy to Use: A New Direction for UX Design

What tools are people using to view your web site?

When designing a site, it is important to remember that not all of your users will be accessing your web site using a computer screen, keyboard, or standard computer mouse. People with disabilities use a variety of adaptive technologies to access web sites.
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Maximizing Usability Testing in a Pared Down Project

We all understand that times are hard right now.  Finding the money to fund a project can be difficult and you will find yourself paring the project plan way down in order to complete it.  Just because the money dries up doesn’t mean user testing needs to dry up.  There are plenty of ways to test your site on the cheap.  Finding creative ways to keep usability testing in a project can make the best use of the dollars you have, catch issues before any code is written and give a better user experience to your customers.

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Nine Essential Characteristics of Good UX Designers

Someone sent a message to the Adaptive Path Alums mailing list last fall asserting that Information Architects (IAs) need to be really great coders to do their jobs. I was aghast. I uttered many things, loudly, that are inappropriate for a professional blog. The clincher for me was this line, “[IAs] need to wake up in the middle of the night and code SQL joins.” No. No, we don’t. I collected myself and wrote a response just snarky enough for me to feel I’d made my point. This discussion went back and forth for a bit, but it ended up somewhere interesting. To make my ultimate point, I thought hard about it and defined the nine essential characteristics you must possess to make a good software user experience designer.

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Four WCAG 2.0 guidelines that could improve readability for all audiences

I often hear how accessibility can help everyone. One of the most common examples I’ve heard is that sidewalk ramps not only help people in wheel chairs but they also help people rolling luggage, strollers, hot dog carts, grocery carts, etc. Along the same lines the WCAG 2.0 guidelines listed below are by far some of my favorite because they can improve content in a web site for everyone. These guidelines should not only be applied to accessibility, they should also be applied to style guidelines and user interface guidelines for a site.

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User Centered Design Process for Healthcare Systems

When I was putting together a presentation on User Experience and Healthcare for Refresh Portland, I stepped back to see if I do anything differently when designing products and applications for Healthcare clients than I do for clients in other industries. After looking at the emerging trends in the Healthcare industry and the shifting landscape of online user behavior, it became clear to me that when designing for Healthcare, I focus more user research and I prefer smaller, more iterative cycles within the design process.

The attached presentation details my insights on the subject and describes the steps I feel one should focus on when designing products and applications for Healthcare users.

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